Have a question? See below for answers.
If you can’t find the answer you are looking for then please email me on startingtodayinteriors@hotmail.com and I will aim to respond to your email within 24 hours.
Inspired Sourcing
This is a personalised interior sourcing service designed to take your inspiration and turn it into a ready-to-shop list. If you’ve gathered ideas from Pinterest or Instagram but don’t know where to find the items—or don’t have time to search—I’ll do the sourcing for you and deliver a curated shopping list straight to your inbox.
What do I receive at the end?
You will receive a personalised PDF guide containing a fully curated shopping list with clickable links to every item. This makes it easy for you to purchase everything directly and bring your vision to life without the overwhelm.
How does the process work?
Once you purchase your chosen package (3 items, 6 items, or full-room sourcing), you’ll receive a short questionnaire to complete.
You simply:
- Share your inspiration (Pinterest boards, Instagram saves, or reference images)
- Tell me what you need sourcing and your budget
- Submit your details through the questionnaire
Your curated shopping list will then be delivered within 7 working days.
What do you actually source?
I focus on furniture, textiles, and decorative accessories. I find pieces that reflect the silhouette, colour palette, and material of your inspiration while staying within your budget. I do offer similar paint and floor recommendations.
Please note: this service does not include structural design, floor planning.
Do you guarantee exact matches to my inspiration images?
Not always. Instead of exact replicas, I specialise in finding high-quality “dupes”—pieces that capture the same look, feel, and style as your inspiration, often at a more affordable price point.
What if I don’t like the options you’ve chosen?
The goal is for you to love every item, but if something isn’t quite right, I offer one round of revisions for a single item within your package to ensure you’re happy with the final result.
What budget do you work with?
There’s no fixed budget requirement. I can work with a range of price points, from high-street brands like H&M Home and Zara Home to more budget-friendly options such as IKEA or Amazon. Just let me know your budget in the questionnaire.
Are the shopping links affiliate links?
No. All links provided are non-affiliate, so recommendations are completely unbiased.
Do you place the orders for me?
No. To keep the service affordable and flexible, I provide all curated links and you complete the purchases yourself. This also gives you full control over delivery, timing, and shipping preferences.
What is your cancellation and refund policy?
You can cancel your order within 24 hours of purchase for a full refund.
If you cancel after 24 hours but before submitting your questionnaire, you will receive a 50% refund.
Once your questionnaire has been submitted and work has begun on your bespoke sourcing, refunds are no longer available.
What happens if items go out of stock?
All items are checked for availability at the time your report is delivered. However, stock can change quickly. If anything goes out of stock within 48 hours of receiving your report, I can help source suitable alternatives, provided you notify me within 72 hours.
The Colour Edit
When will I receive the questionnaire?
Once you book this service, you will receive a confirmation email containing a link to the questionnaire within 48 hours.
How long will it take to complete the questionnaire?
It usually takes around one hour, but this can vary depending on how much detail you choose to provide.
What if I don’t know the answer to a question?
That’s absolutely fine. Simply explain that you’re unsure, and I will follow up with you later for clarification if i need to.
What information is included in the report?
The report is very detailed. It includes colour samples, reference images, and paint or wallpaper suggestions. It may also feature furniture images to help you visualise the overall look and feel of the scheme.
Within the report, I will explain why each colour has been chosen, how it works in your space, how it may make you feel, and how lighting influences the design.
Does this include structural advice or floor plans?
No, this is a decorative service focusing on color, mood, and finishing touches. If you require spatial planning or furniture layouts, please contact me.
What paint brands do you use or recommend?
This depends on your preferences and budget. Some of the brands I use include Dulux and Farrow & Ball.
Can you work with the furniture I already have?
Absolutely! The questionnaire allows you to upload photos of existing pieces you plan to keep so that the new palette makes them look better than ever.
Do you offer advice on finishes (e.g., Matte vs. Eggshell)?
Yes, your Detailed Design Report will specify the recommended finish for each surface (walls, woodwork, ceilings) to ensure the light interacts with the color perfectly.
Will the colours look the same in my home as in the report?
I carefully consider lighting and undertones, but colours can vary depending on natural light and bulbs. I always recommend testing samples in your space before committing.
Can you match a specific style (e.g. modern, neutral, bold)?
Yes — your questionnaire helps me understand your style preferences so the scheme feels personal and aligned with your taste.
What happens after I receive the design?
You can implement the scheme at your own pace using the report and shopping links. If you need further help, you can add on additional services.
Why do I need to complete the questionnaire within one month?
I ask that the questionnaire is completed within one month so that I can begin working on your design. I also plan my workload a month in advance.
Do you have a cancellation or refund policy?
Yes. If you purchase the service and later decide you no longer need it, you can cancel within 24 hours and receive a full refund. If you cancel after 24 hours but before submitting your questionnaire, you will receive a 50% refund. Once the questionnaire is submitted and work has commenced on your bespoke design, refunds are no longer available.
The Design Advice Inbox
What kind of questions can I ask?
Anything related to the look, feel, or function of your home. Popular topics include choosing between furniture options, selecting paint colours, deciding on rug sizes, improving room layouts, styling awkward corners, or getting a professional opinion before making a purchase.
How many questions can I ask?
Each Design Advice Inbox booking includes up to three specific design questions. Limiting it to three questions allows me to provide thoughtful, detailed, and well-researched advice rather than broad or rushed recommendations.
Can I ask about more than one room?
Yes. Your three questions can cover different spaces within your home. For example, you might ask two questions about your living room and one about your hallway. If you have several questions across multiple rooms, you may benefit from booking more than one Design Advice Inbox.
What information do I need to provide?
To give you the most accurate advice, please provide:
Clear daylight photographs of the space
Links to any products or inspiration you’re considering
Basic room measurements if layout advice is required
The room’s orientation (for example, north-facing or south-facing), as this helps me assess natural light and colour accurately
Can you help with room layouts?
Absolutely. I can advise on furniture placement, room flow, and layout options. However, I can only work from the measurements you provide, so accurate dimensions are essential.
Will you tell me exactly what to buy?
I can recommend products, styles, materials, colours, and retailers, and I will include links where relevant. The final purchasing decision remains entirely yours.
Do I receive a mood board or design plan?
You will receive a bespoke Design Advice Report containing detailed answers, visual references, professional recommendations, and clear next steps. This service does not include a full room design, technical drawings, or a complete concept package.
How long does it take?
Your Design Advice Report will be delivered within three working days of me confirming that I have received all the information needed to proceed, including photographs, measurements (where applicable), and your questions.
Do you provide physical samples?
No, physical samples are not included. Where appropriate, I will provide links to recommended products and resources.
What happens if my project is more complex?
If your questions require a full room design, technical planning, or a more comprehensive level of support, I will let you know. In these cases, I can discuss alternative design packages and, where appropriate, credit your Design Advice Inbox fee towards a larger service.
Can I ask follow-up questions after receiving my report?
This service is designed as a focused, one-off consultation. If your report generates new questions or you’d like additional support, you are welcome to book another Design Advice Inbox or enquire about a more comprehensive design package.
What is your refund policy?
You may cancel within 24 hours of booking for a full refund. Cancellations made after 24 hours but before submitting your questions will receive a 50% refund. Once your questions have been submitted, refunds are no longer available.
The Finishing Touches
How does the process work?
- Purchase your chosen number of service layers.
- Receive your questionnaire via email within 24 hours.
- Complete and return your questionnaire.
- I create your personalised mood board and shopping list.
- Your completed design is delivered directly to your inbox
What Will I Receive?
Every design includes:
- A bespoke PDF mood board.
- A personalised shopping list.
- Carefully selected products suited to your style and budget.
- A cohesive design that works with your existing room.
Can I choose products within my budget?
Absolutely.
One of the questions within your questionnaire asks for your preferred budget, allowing me to recommend products that suit both your style and your spending limit.
Can you work with items I already own?
Yes!
If there are pieces you’d like to keep, simply mention them in your questionnaire and upload photos. I’ll design around them wherever possible.
What if I don’t know my interior design style?
That’s completely fine.
The questionnaire includes inspiration questions to help me understand your taste. Even if you’re unsure, I’ll use your answers and inspiration images to create a design that reflects your personality.
Can you recommend products from specific retailers?
Of course.
If you have favourite retailers or stores you’d prefer me to use, simply let me know within your questionnaire and I’ll do my best to incorporate them.
Do you offer refunds?
Refunds are available in accordance with my Terms & Conditions:
Once your questionnaire has been submitted, work on your bespoke design begins and refunds are no longer available.
Full refund within 24 hours of purchase.
50% refund after 24 hours but before submitting your questionnaire.
The Design Hotline
What is The Design Hotline?
The Design Hotline gives you 14 days of direct WhatsApp access to a professional interior designer. Think of it as having an expert second opinion on hand while you’re making decorating decisions, helping you move forward with confidence and avoid costly mistakes.
How does the 14-day access work?
Your 14-day support period begins once I have added you on WhatsApp and confirmed that your Hotline access is live. From that point, you’ll have direct access for 14 consecutive days. For example, if we start on a Monday, your support period will end on the Sunday two weeks later.
How quickly will you respond?
I aim to respond to all messages within 24 hours, Monday to Friday. You are welcome to send questions whenever inspiration strikes, but replies will be provided during working hours.
How many questions can I ask?
Your package includes up to 20 design check-ins across the 14-day period (up to 10 per week). A check-in can include photos, links, videos, and a specific question about your space or a design decision you’re trying to make.
What counts as a design check-in?
Examples include:
- Choosing between paint colours or finishes
- Checking furniture scale and proportions
- Reviewing a rug, lighting, or accessory before purchase
- Assessing whether items work together within your scheme
- Advice on styling a particular area of your home
What types of questions are best suited to this service?
The Hotline works best when you have specific decisions to make.
Instead of:
“What should I do with my living room?”
Try:
“Which of these two sofas works best in my space?” or “How can I make this corner feel brighter?”
The more focused the question, the more detailed and useful my advice can be.
What do I need to provide?
To receive the best advice, please send:
- Photos of your space in natural daylight
- Product links to items you’re considering
- Measurements where relevant
- Videos of the room, if possible
The more context you provide, the more tailored my feedback will be.
Can I send videos of my room?
Yes—and I actively encourage it. A short walk-through video often gives me a much better understanding of the layout, flow, and natural light than photographs alone.
Will you source products for me?
No. The Design Hotline is a consultative service rather than a sourcing service. You provide the products, links, or options you’re considering, and I provide professional feedback and recommendations.
Can you create floor plans or room layouts?
No. The Design Hotline does not include floor plans, technical drawings, 2D layouts, 3D visualisations, or full room designs. If your project requires this level of support, I can recommend one of my more comprehensive design packages.
Can I ask about multiple rooms?
Yes. You’re welcome to use your check-ins across different rooms and projects during the 14-day period, provided you stay within the allocated number of check-ins.
What happens if I don’t use all my check-ins?
Unused check-ins do not roll over and are not refundable. The Hotline is designed as an active support service for clients currently working on their homes, so I encourage you to collect your questions and make the most of your access period.
What if I need more help after the 14 days?
You are welcome to book another 14-day Design Hotline package at the returning client rate of £120. Just message me before the 14 days are up, or we can discuss moving to a more comprehensive design service if your project has grown in scope.
Is this service suitable for renovations or major building work?
The Hotline is best suited to decorating and design decisions rather than structural alterations, architectural planning, or technical renovation advice. If your project involves significant construction or redesign work, I may recommend a more suitable service.
Is there a refund policy?
Because access begins immediately and my availability is reserved specifically for you, refunds are not available once your 14-day support period has started. If you need to cancel before your start date, please contact me as soon as possible to discuss your options.
About In-Person Services
From House To Home
Is this service for one room or my whole home?
This service is designed to help you create a cohesive vision for your entire home. During our three-hour consultation, we’ll focus on the rooms that need the most attention while also establishing a clear design direction that flows throughout the property. The aim is to give you a practical roadmap for the whole house without overwhelming you with unnecessary detail.
How does the process work?
When you book you will choose a date for my in home visit. Then within 12 hours you’ll receive a confirmation email containing a link to your Questionnaire.
At least 48 hours before our session, you’ll complete the questionnaire so I can understand your lifestyle, priorities, design preferences, and any challenges you’re facing. We’ll then spend up to three hours working through your home together, followed by the delivery of your personalised Home Blueprint within seven days.
How long does the questionnaire take to complete?
Most clients spend between 30 and 60 minutes completing the questionnaire. The more information you provide, the more tailored and effective your consultation will be.
Do I need to prepare my home before the consultation?
No. Please don’t worry about tidying or styling your home before I arrive. Seeing how you genuinely live in the space helps me provide practical recommendations that work for your lifestyle.
Can you work with my existing furniture?
Absolutely. A key part of this service is helping you make the most of what you already own. We’ll explore furniture layouts, identify pieces worth keeping, and look at ways to refresh your home without replacing everything.
Do you provide furniture sourcing or shopping lists?
No. This service focuses on design direction, strategy, and planning rather than detailed sourcing or procurement. If you require additional support after the consultation, I can discuss a bespoke design package tailored to your needs.
Does this include technical drawings or renovation plans?
No. This service does not include architectural drawings, structural advice, renovation plans, or technical specifications. Any sketches provided are intended to illustrate design concepts and furniture layouts only.
Do you offer follow-up support?
Yes. Your package includes seven days of email support following the delivery of your Home Blueprint. This allows you to ask questions related to the recommendations discussed during your consultation as you begin implementing your plan.
What happens after I receive my Home Blueprint?
Your Home Blueprint is yours to keep and use as a guide. You can work through the recommendations at your own pace, whether you’re decorating one room at a time or tackling the entire house. If you’d like further assistance beyond the included support period, bespoke design services may be available.
Where do you travel?
I’m based in Bristol and include free travel within a 20-mile radius. This covers areas including Lydney, Dursley, Corsham, Trowbridge, Shepton Mallet, Weston-super-Mare, Newport, and surrounding locations.
If you’re located outside this area, please contact me before booking so I can provide a bespoke travel quote.
Can I reschedule my appointment?
Yes. I offer one complimentary reschedule provided at least 24 hours’ notice is given.
What is your cancellation and refund policy?
Within 24 hours of purchase: Full refund.
After 24 hours but before questionnaire submission: 50% refund.
After questionnaire submission: No refunds are available, as work on your project has already begun.
Rescheduling: One free reschedule is available with at least 24 hours’ notice. Appointments cancelled or missed within 24 hours of the scheduled consultation are non-refundable.
Space Clarity Service
What is the Space Clarity Service?
This service provides professional furniture layouts and space planning recommendations tailored to your home, lifestyle, and needs. Following an in-home consultation and measure-up, you’ll receive two bespoke floor plan concepts for each room included in your package, helping you visualise different ways to use your space before making furniture or design decisions.
How does the process work?
1) Purchase your chosen package.
2) Select your consultation date through the booking system.
3) Complete your design questionnaire.
4) Attend your in-home consultation and measure-up.
5) I create two layout concepts for each room.
6) Receive your digital floor plan package.
7) Enjoy 7 days of email support following delivery.
When will I receive the questionnaire?
Once you have purchased the service, you will receive an email from me within 12 hours. This email will contain the link to the questionnaire. Please check your junk folder.
When does the questionnaire need to be completed?
To allow adequate preparation time, your questionnaire must be completed at least 48 hours before your scheduled consultation appointment.
How long does the questionnaire take to complete?
Most clients spend between 10 – 20 minutes completing the questionnaire. The more detail you provide, the more tailored your layouts will be.
What happens during the in-home consultation?
During the consultation, I will:
1) Measure your room(s) using a laser measuring device
2) Take reference photographs where required
3) Discuss your questionnaire responses
4) Learn more about how you use your space
5) Understand your goals, challenges, and future plans
This ensures every layout is designed around your lifestyle rather than simply fitting furniture into a room.
How long does the consultation take?
Approximate visit times are:
1 Room Package: 45–60 minutes
2 Room Package: 60–90 minutes
3 Room Package: 90–120 minutes
Whole Property Package: Up to 3.5 hours
Times may vary depending on the complexity of your home.
Do I need to tidy my home before you arrive?
Not at all. In fact, seeing how you naturally use your space helps me understand what’s working, what isn’t, and how your layouts can better support your daily life.
What exactly will I receive?
You will receive a professionally presented digital PDF containing:
Two furniture layout concepts for each room
Scaled floor plans
Furniture placement recommendations
A breakdown of the advantages and considerations of each layout option
Guidance on furniture sizing and room flow
Why do you provide two layouts instead of one?
Most space planning services provide only one recommended layout.
I believe there is rarely only one successful way to use a room. By providing two carefully considered options, you can compare different approaches and choose the arrangement that best suits your lifestyle, priorities, and future plans.
Can you work with furniture I already own?
Absolutely. A key part of this service is helping you make the most of the furniture you already have.
If there are pieces you wish to keep, simply include them in your questionnaire and I’ll incorporate them into your layouts wherever possible.
What if I’m planning to buy new furniture?
That’s perfectly fine.
If you already have specific items in mind, please provide dimensions or product links within your questionnaire. I can then incorporate those pieces into your layouts to ensure they fit comfortably within the space.
What if I haven’t chosen any furniture yet?
No problem at all.
Where furniture has not yet been selected, I use industry-standard furniture sizes to demonstrate what will fit and function well within the room.
Can you help me choose furniture?
This service focuses specifically on furniture layouts and space planning.
If you would like assistance selecting furniture, colours, finishes, or décor, I offer separate interior design services which can be discussed following completion of your project.
Does this service include architectural or structural advice?
No.
Starting Today Interiors does not provide architectural, structural engineering, building regulations, or planning permission advice.
Any structural alterations should be discussed with a qualified architect, engineer, or contractor.
What counts as a room?
A room is any separate, defined space within your home, such as:
Living rooms
Bedrooms
Dining rooms
Home offices
Playrooms
Open-plan kitchen, dining, and living spaces are counted as one room provided there are no separating walls or partitions.
What is included in the Whole Property Package?
The Whole Property Blueprint Package covers up to 8 rooms within the same property.
If your property contains more than 8 rooms, additional rooms can be added for an extra fee. Please get in touch for a bespoke quotation.
How long will it take to receive my floor plans?
Following your in-home consultation:
1 Room Package: 7 working days
2 Room Package: 10 working days
3 Room Package: 14 working days
Whole Property Package: 21 working days
Where do you travel?
I am based in Bristol and include free travel within a 20-mile radius.
This includes areas such as:
Lydney
Dursley
Corsham
Trowbridge
Shepton Mallet
Weston-super-Mare
Newport
If you’re located outside this area, please contact me before booking to discuss travel arrangements and obtain a bespoke travel quote.
What happens after I receive my floor plans?
Your floor plans are yours to keep and use as a roadmap for your home.
You can implement the recommendations at your own pace, whether that’s immediately or over time as your budget and plans allow.
Do I receive support after delivery?
Yes.
Every package includes 7 days of email support from the date your floor plans are delivered.
This gives you the opportunity to ask questions about the layouts and recommendations provided.
What is your cancellation policy?
Within 24 hours of booking: Full refund
After 24 hours but before questionnaire submission: 50% refund
After questionnaire submission: No refunds available
This is because preparation and project work begin once your questionnaire has been submitted.
Can I reschedule my appointment?
Yes.
One complimentary reschedule is included, provided at least 24 hours’ notice is given.
Any additional appointment changes are subject to a £50 administration fee.
Missed appointments or cancellations within 24 hours are non-refundable, and a £50 rebooking fee applies if a new appointment is required.
Can I use the floor plans for renovations?
The layouts can be used as a guide when planning renovations; however, they are not architectural or construction drawings and should not be relied upon for structural work.
Will my project be shared online?
Only with your permission.
During the questionnaire process, you’ll have the option to grant or decline consent for Starting Today Interiors to use your floor plans, photographs, testimonials, or project story in marketing materials, social media, or portfolio content.
Your privacy is always respected.
Colour Confidence
What is Colour Confidence?
Colour Confidence is a bespoke colour consultation service designed to help you create a cohesive, stylish room with colours that work beautifully in your home. The service takes the overwhelm out of choosing paint colours and provides a professionally curated scheme tailored to your space, lighting, furnishings, and personal style.
What rooms can this service be used for?
Colour Confidence is suitable for any room, including living rooms, bedrooms, dining rooms, home offices, kitchens, nurseries, and hallways.
The service covers one room only. If you would like guidance for multiple rooms, please get in touch to discuss a bespoke package.
What happens after I book?
Once your booking is confirmed, you’ll receive a welcome email within 24 hours containing a link to your pre-consultation questionnaire.
You’ll need to complete the questionnaire at least 48 hours before your consultation so I can understand your style preferences, lifestyle, and goals for the space.
How long is the consultation?
The in-home consultation typically lasts between 60 and 90 minutes.
During this time, we’ll discuss your vision, existing furnishings, lighting, and any challenges you’re experiencing with the space.
What will I receive after the consultation?
Within 7 working days, you’ll receive your personalised Colour Confidence Design Package, including:
- Two tailored colour scheme options
- A detailed design report
- Paint recommendations
- A curated shopping list
- Styling guidance
- 3–5 paint samples delivered to your door
- 7 days of email support
Why do I receive two colour schemes?
Providing two carefully considered colour directions gives you flexibility while ensuring both options work beautifully within your space. You’ll be able to choose the scheme that feels most aligned with your personal style.
Can you work with my existing furniture and décor?
Absolutely. My goal is to create a colour scheme that complements your existing furniture, flooring, artwork, and accessories wherever possible.
You don’t need to start from scratch to achieve a beautifully designed room.
Will you tell me exactly which paint colours to buy?
Yes. Your design report will include specific paint colour recommendations along with guidance on where and how to use them.
What if I don’t like the colour scheme?
The consultation process is designed to thoroughly understand your style and preferences before recommendations are made.
The two colour directions provided are carefully developed based on the information gathered during your questionnaire and consultation.
Are paint samples included?
Yes. Your package includes 3–5 paint samples delivered directly to your door, allowing you to test colours in your own home before making a final decision.
Do I need to buy everything on the shopping list.
Not at all. The shopping list is intended as a helpful resource and source of inspiration. You are free to purchase as much or as little as you wish.
Is this service suitable if I’m renovating?
This service focuses on colour and styling recommendations only.
It does not include renovation plans, architectural drawings, technical specifications, project management, or construction advice.
What support do I receive after my report is delivered?
Your package includes 7 days of email support from the date your design package is delivered.
This allows you to ask questions about the recommendations and receive guidance as you begin implementing your design.
Can I add extra services?
Yes. Exclusive discounted add-on services are available to Colour Confidence clients, including:
- The Window & Rug Edit
- The Gallery Wall Curator
- The Lighting Layer
Details and pricing will be provided with your completed design package.
What is your cancellation policy?
- Full refund within 24 hours of booking.
- 50% refund after 24 hours but before the questionnaire has been submitted.
- No refunds are available once the questionnaire has been submitted, as work on your project will have commenced.
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Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.
Add your title here
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.